Ordered some bits (set of chainrings) from CRC on 18th April. As always ensured they were showing as in stock before placing the order.
After about a week I started chasing the order, and was told part was now out of stock. (Is this sounding familair to anyone yet?). Finally managed to get through on the ‘phone “we’ve just had a shipment, should be with you shortly”.
The following week, after e-mails to ‘customer service’ was told that there had definitely been a delivery to the CRC warehouse, and my goods would be shipped that week.
Yesterday got a ‘phone call to say that the order could not now be filled after all. I asked for the 2 in stock parts to be sent, as I could source the other elsewhere.
I was told there’s no point, as without the discount for the three rings together, there was very little saving having just the two.
I suggested that as a getsure of goodwill a reasonable price should be the 3-pack price less the cost of the unavailable ring. Despite checking with the ‘manager’ this was more than could be offered. So I cancelled the order.
You would think that after keeping me waiting for more than 3 weeks for goods I was told were in stock, a goodwill gesture of about £10 wouldn’t be beyond them. Seems they care so little for customer satisfaction that it was!
Rant over. Discuss.