I have had 2 bikes from them now and I swear there is a note on my account telling staff to chin me off and mess me about.
My last bike, I upgraded from elixir 1's to 5's on my build. Drove down from North Wales to pick it up only to find the 1's on it. Glad I noticed that before I got it home. To be fair they sorted it and fitted the 5's within an hour.
My 1st bike from them was a scandal, that was a nightmare!
While waiting for my recent build I left numerous voice mail messages but never heard back.
There were at least 4 staff in there when I was in 2hrs ago, admittedly none seemed to know much about what they were selling