I was offered a price for a phone using the O2 recycle service and posted using their packaging.
They are now saying that they have received the phone and that they are gong to offer me a reduced price due to screen damage.
I have no evidence that the phone was in pristine condition before I posted it but if their is any damage it will be have been damaged in transit.
They offered me £47.50 and want to reduce the price to £9.50. Hardly a hill of beans but where do I satnd on this? I used their packaging so surely they should accept some of the responsibility and take it up with Royal Mail, or as I'm posting it would I be expected to take it up with RM as I'm effectively the seller?