Oh, as for bad experiences:
2 weeks ago someone gained access to my PP account, they tried to buy some clothes online, but did it in such as way as it was easy to spot and easily reversible before the money left my account.
They also made two transfer from my PP account to my PP credit account, the strange thing to me (I work a little in bank fraud 10 years ago) is they they could have easily spent more, and in such a way that would have been much harder to stop before they money reached the retailer and not many fraudsters are too concerned with paying someone else’s credit account. So on the balance of probabilities I don’t think it was a band of hardcore cyber thieves trying to skank a pair of fancy shoes from me, but a system fault that meant someone else accessed my account instead of their own (there was also an e-mail showing that “Lucy” had removed their iPhone from the account).
PP sorted the clothing paying within an hour, but they steadfastly refused to admit that the payments to the Paypal Credit account were unauthorized, going to far to send me 2 e-mails telling me I was wrong and refusing to stop the payments from my Bank despite them being actioned at the same time as the clothing payment, not that it would have made much difference but I got the Bank to stop them. Finally, and only after I e-mailed the PP Credit team did they admit I hadn’t done it myself, they didn’t offer any apology, just an acknowledgement it had happened and that as a payment wasn’t due anyway, they wouldn’t fine me or detrimentally change my credit file history – the fine would have been a pain, but if they’d shown a missed payment on my CRAs because of a system error I would have been furious – I can only assume it’s more luck than judgement.
Another slight PITA is that their is limited functionality with the PP app for the credit side, you can’t make a payment to PP Credit using the app.