No idea but if you object to being charged to have it done for you it’s time to do the research. My guess would be that to set up and do it all for 1 shipment would probably take more than £8 of your time. Anyway it does read like the OP has skipped the import and VAT several times now so he can hardly complain…
It’s also how the application of a fee makes it seem like you are paying for something
For the majority of us Tax Payers on PAYE our employers collect income Tax for HMRC and don’t charge us, the victims, for doing it.
Anyone want to take a guess where HMRC get the funds to operate??? Remember to tell the Doc next time you need help that you are a victim of the HMRC and their nasty tax collection or when you drive down a road or send your kids to school.