I live in the real world where if I use a service I expect to pay for it.
As did the OP – hence why he bought a valid ticket. Charging him more than that because of a failure in their procedures is unreasonable. I’d be surprised if a judge didn’t take the same viewpoint even if the parking company could provide sufficient proof of all the other details they need to cover.
There are a few people here encouraging the OP or his wife to commit perjury
Oh yes, who and how? Personally I’m simply suggesting his wife writes back to say she’s not going to tell them who the driver was, which would be the truth, the whole truth and nothing but the truth.
If as you are all suggesting everyone should just ignore all charges then its only a matter of time before the government have to enable them to enforce parking charges in some other way
Why exactly do they “have to”? The fact they’re planning on getting rid of private clamping would suggest very strongly that the political tide is heading in completely the opposite direction.