I ordered something handmade from Romania, and it was sent by Romanian post with a tracking number to my place of business. I started to get concerned at the time it was taking (8 days), so looked into yesterday armed with the tracking number.
Apparently, ParcelForce delivered it sometime last week, except that, while the delivery report says it was delivered to me, the signature on file is not mine, and I received no card through the business door telling me a) that it had been delivered at all, and b) where it was delivered to.
Now PF is supposed to be looking into it, but I haven’t heard anything back since yesterday afternoon other than a Twitter message telling me the depot was ‘still looking into it’.
WTF?!? How long can it take to ask the driver where he left the friggin’ parcel?!?
Any suggestions as to what recourse I will have, or what I might do at this stage?