If you lose/cancel/change your credit card, you lose access to all previous statements.
Bit stupid that isn’t it?
So they encourage you to stop receiving paper statements, then your card gets used fraudulently. You cancel the card and get a new one, but you want to check your old statements for any dodgy activity you might have missed…
You can’t!
I think I’ll switch the paper statements back on and stop shredding them.

You can request your info from them if you ask. DPA says financial info has to be stored for a certain amount of years. When I was sorting out my bank I could go back 10 years from HSBC and I requested all of this info when I claimed back all of my bank charges. I would have thought your CC company would be able to do similar.

Wich bank? Name and shame.

They will be able to produce hard copies and send them to you.

It’s HSBC. They didn’t offer any such service over the phone.
I actually said that’s a flaw, if I can’t go back over old statements and the reply (from the 3rd person I spoke to, the “specialist”) was “Erm”

Edit: the same thing on a Morgan Stanley card – was changed over to Barclaycard and all statements/info from previous card went down a black hole.

Another problem with paperless statements is when you need to provide ID – they often ask for bank/credit card statements.

The only other statements I get are mobile phone (as all the bills are in my partners name) and mobile bills aren’t normally accepted.

Oh, and don’t get me started on HSBC’s ‘customer care’. It’s more like ‘customer don’t care’.

Smile, the internet-only bit of the Co-op bank, have been sending me paper credit card statements for the last few months anyway; I forget the exact words but the blurb on the statement seems to suggest there’s some legal reason why they are currently having to send out paper statements and that it’s only a temporary measure.

Oh, and don’t get me started on HSBC’s ‘customer care’. It’s more like ‘customer don’t care’

Although, I do have to give them credit for picking up the fraud before any money was taken. Phoned me straight away. Were a bit vague with the details – apparently it was a store manually keying in the cc number and yet he asked me if it could’ve been a Paypal payment. Huh?
I didn’t lose any money anyway.

The RBofS wanted £20 odd per statement when I wanted to claim back my charges. I assume this is to deter people from doing just this.

Sack that – I just delved into the big drawer of statements and painstakingly sorted them into order – a few missing but got there in the end.

[rant mode ]And yes, HSBC are easily, by a country mile the worst bank to deal with – anything vaguely important or problematic can’t be dealt with ‘in branch’ and has to be done over the phone, with someone in Bhatapara, whose grasp of English leaves much to be desired and who doesn’t give a tinker’s toss anyway. Not that there’s anyone left ‘in branch’ to speak to anyway – one teller and five machines usually.[/andbreathe ].

Another problem with paperless statements is when you need to provide ID – they often ask for bank/credit card statements.

Last time someone asked me for that I just printed off a bunch of staements for my credit card (Egg).

HSBC were okay when I asked for my bank statements. They asked for it in writing ans then sent me my last7 years of staements in about a dozen envelopes.

Also spotted fraud while i was in Spain on business

Mine only sends statements when I have things on the card, this is great until your posty is useless – you rely on the statements arriving to remind you to pay the card off, but then dont get one and they wait until the next statement to tell you they’ve blocked your card for not paying the minimum payment 🙁

My bank (Lloyds) told me it was good to save the planet by going paperless.

Then proceed to send me advertising in an envelop every week. It’s amazing the number of loans and credit cards and upgrades I’ve ‘qualified’ for. Same their marketing department didn’t listen to their environmental dept….

HSBC have been fine for me, can you not go online and print off previous statements? I can.

Although being paperless is hardly green, do servers run on fresh air?

One would assume green means “greener than the equivelent time and materials running a printing factory and posting/driving them all over the country”

you rely on the statements arriving to remind you to pay the card off

If you don’t get a statement then hard to know what to pay – I set up all mine as DD for full amount so no stress.

Save them on your PC as PDF files? That way you always have a record separate from the Banks.

ziggy – Member
Although being paperless is hardly green, do servers run on fresh air?

Firstly, running those servers uses less energy than that which is used to produce paper, ship it all over the world, process it into sheets of A4, supply to Bank, run printing operation and then despatch using diesel powered snail mail.

Secondly, the servers would be there anyway whether you have paper statements or not, as you still need the facility to access the information online.

Hardly green my ass. Care to suggest an alternative?

Care to suggest an alternative

Don’t use bank keep money under the pillow?

juan – Member

> Care to suggest an alternative

Don’t use bank keep money under the pillow?

And watch as inflation renders it valueless.

I’ll join you on lloyds, they send me more now im on paperless than they did before!
Capital one send me statements even tho i’m on paperless!