I agree, but as the person who is Supplying and Fitting the Shower, I can’t wait for new parts to arrive by post.
The customer needs a shower to work, and I need fast access to the parts or replacement to sort it.
It sounds like you Bought the Shower yourself, and got a fitter to fit it for you, which is different as you are responsible for any problems with the unit, or any delay in getting parts to sort it, rather than the fitter being Red Faced explaining to you that it won’t be ready for a week as he’s waiting for an eBay seller to send missing bits.