Hmm placed an order on Saturday with SBR Sports, didn’t realise they were the same company as Bonthrone Bikes, who I have read loads of dodgy stuff about.

Now, at the risk of ‘pulling a Frisky’ – is it wrong that they have already charged my credit card, but the order status still says ‘awaiting invoice’ (whatever that means).

I am just about to ring them, but was just wondering about this – I am sure they are not meant to charge the card until they send the goods out?

they can charge your card now and have 28 days to send the goods, iirc.

Hmm this suggests you are right.

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/contract-performance

I could have sworn they were supposed to wait til it shipped. Oh well, will give them a bell and see what they say.

Well they sent me the pike spring eventually, although I hope its not damaged as they sent it just in a carrier bag with no padding whatsoever. They still haven’t sent me the tyres I also ordered. 🙁

Well over a month later now and the tyres still haven’t arrived – after me chasing they are now saying it will be the second week in April.

🙁

I would steer well clear of ever shopping with SBR/Bonthrone in future personally.

bad luck. name changed service hasn’t.

I’d go back to them quotign the sale of goods act and suggets that unless either your goods or a refund are forthcoming within 48 hours tou’ll be onto their local trading standards.

I currently have an ongoing issue with SBR. i won’t use them again.

Me to…still trying to get my money returned
Charged me for goods they can’t delivery until June

Apprently the returns department are all of sick….haa!!

I haven’t had a problem with not receiving anything but their communication and delivery times are awful – after getting used to the CRC next day delivery having to wait a week for things to maybe turn up seems like a loooooong time

Arghhhh the Pike Spring they sent me is too short!!! Goddammit.

Managed to get a 24 hour refund only following the threat of trading standards…
Thanks to wwaswas for the advice above