Just to see what consensus is… maybe from some in retail trade. I ordered stuff from a large and normally very good online retailer – they sent wrong size of item, their mistake not mine! I contacted them and was asked to return and costs would be refunded… no click and collect here, but no worries – posted item at my time and cost. New item arrives – no sign of refund of the postage. Took a few goes but eventually told it would be added as credit on my account. Not happy exactly as normal process is that they just add back onto card it was purchased or so I though.
Let it be as I am a regular customer so ordered again – nowhere to add at checkout so put note on order. Again no sign of refund, chased again and told it needs to be added manually!!! not advised previously… so again I have bought more stuff not had MY money returned and consider it all a bit shonky – even though its a very big retailler. I don’t think this is right – IMO the money should have been refunded, not to languish as credit that is hard to actually access unless I do a phone order it seems.
Not named the shop as I am keen to find out what is normal procedure without just naming and shaming!!!
It was less than a fiver, but what if I had returned a bike that was wrong.
