Anyone else had problems with All Terrain Cycles? It's made me realise how good Wiggle, Merlin*, Ribble and Chain Reaction Cycles all are.
Last Friday I ordered three components, a stem, a seatpost and a bottom bracket. On Tuesday I am told that the stem isn’t available and the bottom bracket is on route to them from the distributor. I asked that they cancel the bottom bracket and just send me the seatpost.
On Wednesday evening I am called to say they can’t get the seatpost either (despite it being in stock the previous day), so, now, almost a week on since the order and All Terrain Cycles simply cancel the order. I just this minute came off the phone after speaking to the chap there who simply said it’s not ideal but that’s the way it is – no attempt to appease the matter.
So, now I go back to trusty Wiggle, cap in hand, and order items for next day delivery learnign the lesson to stick to the guys with the live stock indication.
So, who comes as the most recommended for the combined price, delivery charge, description accuracy, efficiency etc. Who comes out on top?
* Merlin Cycles live stock indicator isn't always very live but they are at least helpful when things go wrong.
