Bought a gore text jacket over 2yrs ago cost about £100+ wore it handful of times & the zip was well sticky, come exposure 24 this yr half way through get drenched by a biblical storm, reach the pit area put on gore text zip breaks
Fast forward to now & I get my shit together decide to see if I could get it repaired decided to try Evans first as even though it was 2 yrs old it has been worn at best 5 times.
Went to shop were I purchased it (lakeside) explained it to the lads & they said gore guarantee the zips for life..."have u got the receipt" erm don't think so as it was over 2 yrs back . They lads said no worries we can search the computer & 10 mins later they had proof of my purchase from their system, jacket was then sent for repair
Next thing I get an email saying "your replacement jacket has arrived to pick up" so I go down today and was greeted with a brand new & what looks like updated Gore gore text jacket
Apparently it was just easier to replace - can't say fairer than that I suppose