Bought a gore text jacket over 2yrs ago cost about £100+ wore it handful of times & the zip was well sticky, come exposure 24 this yr half way through get drenched by a biblical storm, reach the pit area put on gore text zip breaks 🙁
Fast forward to now & I get my shit together decide to see if I could get it repaired decided to try Evans first as even though it was 2 yrs old it has been worn at best 5 times.

Went to shop were I purchased it (lakeside) explained it to the lads & they said gore guarantee the zips for life…”have u got the receipt” erm don’t think so as it was over 2 yrs back . They lads said no worries we can search the computer & 10 mins later they had proof of my purchase from their system, jacket was then sent for repair

Next thing I get an email saying “your replacement jacket has arrived to pick up” so I go down today and was greeted with a brand new & what looks like updated Gore gore text jacket 🙂

Apparently it was just easier to replace – can’t say fairer than that I suppose

Only better they could have done is swapped it on the spot! But that depends a lot of the confidence in the supplier replacing the jacket!

Nice work.

TBH I thought I was gonna end up taking it somewhere local to get a new zip fitted almost certain I lost the receipt & would never have thought a zip would have a lifetime guarenas ?

Hmmm, I’ve got one, bought it from Halfrauds about 5 years ago. Zip starting to go. What are my chances? Can I send it direct to the importer? Halfrauds branch now about 500 miles away from me.

I didn’t know this and I have a gore jacket that needs a new zip. Cheers for the tip

Hmmm I have a 6 yr old phantom from wiggle with a broken zip might try and get it fixed. Was going to get the mother in law to fix a new zip in……

Bought a Gore waterproof about 5 years ago.
One popper on the drop tail broke almost immediately.

Back to LBS who offered a replacement.
Didn’t want a replacement as the jacket had been updated and I didn’t like the new one.
They sent it back to Gore who replaced the plastic poppers with metal ones.

Very, very impressed.

I always recommend people buy Gore stuff for this very reason, they make good stuff and they stand by it.

I always recommend people buy Gore stuff for this very reason, they make good stuff and they stand by it.

Amen.

Had two pairs of Gore overshoes and the zips failed on both. I think I’d prefer a brand with better zips to be honest.

Gore wouldn’t help me 🙁

Dear ,

Thank you for contacting Gore Apparel, your ultimate source for GORE BIKE WEAR® and GORE RUNNING WEAR® products.

We are sorry to inform you that what we guarantee for two years is our Gore-Tex and Windstopper membranes, not the zips.

Please contact any of our repair centers:

Can you list the repair centres?
I’ve got 3 Gore jackets/gilets with dead zips. They do seem to use godawful zips…

These people were recommended when I asked about gore tex repairs some time ago…

http://www.tundra-repairs.co.uk/gore-tex_repairs.php

Others were also suggested.

Toons – I was defo told lifetime guarantee on top of the fact my jacket is over 2 years old so that’s a strange one 😕

Scottish Mountain Gear Limited
The Repair Centre
Unit 17, Fisherrow Industrial Estate
Newhailes Road
Musselburgh EH21 6EH
Contact: Gordon Grosset
Tel: 08453 30 31 40 (Local Rate)
Fax: 08453 30 31 70 (Local Rate)
Email: info@scottishmountaingear.com
Website: http://www.scottishmountaingear.com

Lancashire Sports Repairs
19 Athletic Street
Burnley
Lancashire
BB10 4LP
Contact: David Comer
Tel: 01282 439109
Email: info@lsr.gb.com
Website: http://www.lancashiresportsrepairs.co.uk/

Tundra
Unit 3
Baird Close
Stephenson Ind. Estate
Washington
Tyne and Wear
NE37 3HL
Contact: Maureen
Tel: 0191 4193444
Email: Maureen@Tundra.sagehost.co.uk
Website: http://www.tundra-repairs.co.uk

Temporary Repair Kits
High Peak (UK) Ltd
Alpha House, Old Doncaster Road, Wath upon Dearne, Rotherham S63 7EU
Tel: 01709 518555
Fax: 01709 515158
Website: http://www.highpeakuk.net

The Tartan Cat
Wychwood
North Connel
Oban, Argyll
Scotland
PA 37 1RD
Tel: 01631 710331
Mobile: 078260 25147
e-mail: cat@newsheller.orangehome.co.uk

Toons – I was defo told lifetime guarantee on top of the fact my jacket is over 2 years old so that’s a strange one

Mine’s only 14 months and the retailer only gives a year 🙁

Very poor service from gore, I won’t be buying any more products from them