Out of interest, for all those in this thread who have complaints about The Hub and how it is run, have you ever done anything about it other than whinge on a forum?
I tried to complain when I had a gripe years ago and was totally ignored. I tried their own forum, another forum they posted on, they never replied to my emails and letter and were never available when I phoned and never called back when I left a message with someone.
I eventually received a reply via my sponsor as they contacted him to complain about me. To protect my sponsor I dropped it and have never dealt with them again and will never do so.