Bought a set of Revelation Race 140mm forks from On One this week(bargain @£200). They arrived this morning 48hrs after clicking the buy button, even Yodel managed to deliver them correctly 😯
Good service.
Just need to make my mind up as to what frame to plug them into now 🙂

I bought a book from amazon. It arrived when they said it would
Woopi doopi do.

The fact that someone think’s it’s newsworthy enough that they need so start a thread about getting something delivered on time from On One is all you need to know.

Please check that they have oil in them – mine didn’t!

I bought a book from amazon. It arrived when they said it would
Woopi doopi do.

Your point is???… 🙄
Seems in the past OO had lots of issues regarding items/delivery issues and people posted on here. If the service has improved shirly that deserves a mention?

@cyclelife, cheers for that I will check

My point is when you order something you normally get told when it turns up.
When it turns up at that time nobody normally starts a thread about it.
Should something go wrong with your forks under warranty (I hope not), I wish you the best of luck in a) actually speaking to customer services and b)Getting them to actually do something about the problem.

My point is when you order something you normally get told when it turns up.
When it turns up at that time nobody normally starts a thread about it.
Should something go wrong with your forks (I hope not), I wish you the best of luck in a) actually speaking to customer services and b)Getting them to actually do something about the problem.

Right, so when folk complain on here that OO didn’t do this or that it’s ok for them to start a thread on here.
But when folk get good service it isn’t ok for folk to start a thread.

I apologise to you now. I didn’t realise you are the thread police…

(and at the price I paid for the forks, any issues I will probably send to a specialist to sort, they were cheaper than most 2nd hand units)

Should something go wrong with your forks under warranty (I hope not), I wish you the best of luck in a) actually speaking to customer services and b)Getting them to actually do something about the problem.

I had a problem recently, spoke to someone, it was resolved in under 48h including re-delivery.

I didn’t start a thread about it so that means they must be better than bacon.

Do you start a thread regarding delivery for every single little thing you order saying their service is exemplary?
Probably not.
This is the point I’m making. Their service should be amazing 100 percent of the time. In my case the times I ordered from one one things went wrong – wrong items,stuff not turning up etc.Contacting via email got no reply and the phone used to ring and ring with no answer.
It’s nice to hear you got the forks pretty sharpish but they turned up as they should.
I have never had a problem with CRC, Wiggle,LBS etc and have never started a thread about their prompt service.

iolo – Member

Do you start a thread regarding delivery for every single little thing you order saying their service is exemplary?
Probably not.
This is the point I’m making. Their service should be amazing 100 percent of the time. In my case the times I ordered from one one things went wrong – wrong items,stuff not turning up etc.Contacting via email got no reply and the phone used to ring and ring with no answer.
It’s nice to hear you got the forks pretty sharpish but they turned up as they should.
I have never had a problem with CRC, Wiggle,LBS etc and have never started a thread about their prompt service.

I think the number of times you’ve mentioned this probably exceeds the number of things you’ve bought from them. Especialy as most times it’s followed by words tothe effect “I’ll never buy form them again”.

[video]http://youtu.be/pXbgWM6DjuQ[/video]

Loving the owl in that vid

Do you start a thread regarding delivery for every single little thing you order saying their service is exemplary?
Probably not.
This is the point I’m making. Their service should be amazing 100 percent of the time. In my case the times I ordered from one one things went wrong – wrong items,stuff not turning up etc.Contacting via email got no reply and the phone used to ring and ring with no answer.

That’s great Iolo. But if I see a thread that I don’t want to comment on then I won’t, nor would I put an arsey sarcastic comment on it like you did.
Sometimes its nice on here when people post positive things about companys instead of complaining about poor service. I see lots of posts about folks experiences in general.

I’ve not bought loads, but bought a few things from them. Including a frame and a pair of forks.

Never had a problem with them.