I have a new office printer on network.

The old model was nearly the same.

I have uninstalled the old printer(s). There is no printer installed according to Windows 8.1

All my Office2013 programmes however can see the old office printer and one from a school a few months back – and both have a document waiting to print. But I cannot access print queue as they are not ‘installed’.

I cannot install the new printer, as it claims (being shared driver) that the old one is there, on same I.P., and there is a document printing…

Help?

Not sure on win8 but worth a try

Stop the print spooler in services
Delete all files in C:\windows\system32\spool\printers (or similar)

Windows I’d better than in the old days. But I don’t understand why we can’t just have a big button that clears all the print ques over riding everything. That would solve 90 percent of the problems I have ever had since Windows 7

Some times I can get the trouble shooter wizard to clear print ques

Cheers all, I now have working printer – but I also have list of old printers that do not exist anymore and I cannot access anywhere….

Next step to re-install Office 2013 I think…