If they can’t supply you something equivalent, or better than, what you already had, then they should refund you, so you can buy elsewhere.
This really isn’t a complicated situation
Yeah in an ideal world.
But who is going to give my money back?
The shop, extra, saddleback or intense?
I’ve managed to get my money back on problems within a few weeks but seriously they would just keep dodging and then you’d have to fight a case legally.
I’ve tackled all sorts of consumer issues but I do not understand how I would get my money back so easy.
Especially after 18 months.
The contract is with the shop but I’m dealing with the warranty and there is no mention of refund in the warranty contract.
Lots of companies these days in the bike industry have tightened up their warranty policies – first hand a friend of mine with a Turner frame could not get a replacement frame from them because for lots of reasons Turner apparently wouldn’t honour it. (After initially saying they would). The distributor was left in the lurch and stumped up an alternative. But again how would you force Turner to give them a frame if they didn’t supply the distributor with any or wouldn’t?
I’m not trying to be awkward, I’m just being realistic and getting refunds on bikes this far down the line is very tricky and would require legally a lot of effort or a very generous bike shop. And we know the bike shop places emphasis on the manufacturers warranty rather than refunds.