I recently bought some second hand bonty wheels, the rear having a noisy hub that did not spin for long.
Took the wheel to a bike shop recommend by bonty to be told the mechanic needed to see the wheel in the bike, and would not look at it otherwise.
Despite being slightly narked by this I politely agreed to get the bike so the mechanic could see it spin in my bikes frame as requested, but would then like to take frame home after diagnosis so I could use with original wheel while replacement was being repaired.
No, you have to leave the whole bike here I was told.
And despite my my question ing the reasoning behind this and repeatedly stating there is a problem with the hub pleases just look at the wheel as I will not be leaving my bike here for the sale of a sticky bearing.
The mechanic refused to evan look at it.
I went away amazed, drove to my nearest lbs which was very much roadie based explained the problem to the bloke behind the counter who immediatly took the wheel from me, pulled an old spindle from a draw dropped through the hub tightened up nut and then span the wheel in his hands. Oh that's not wright he said leave it with me.
20 minutes after my faith in common sense was restored I get a phone call saying your wheels done come and get it, which I do along with a very seized bearing cage, being the root of the problem.
I will never use that first shop again, they advatise bike maintenance/repair courses yet refused to even look at the wheel on its own.