Before we get too carried away about aluminium fatigue, the frame is a large and displays all the symptoms of the design flaw as highlighted earlier in the thread. Evidence of this is highlighted in other places on t'internet also. Ok so it's taken 5 years to manifest itself but I haven't ridden the bike much in the last 3 years. I would suggest that normal cyclic fatigue is not the cause of the problem but the fact that poor design has caused 2 welds to whack against each other at full compression of the shock.
It would appear that SC have known about this for a long time and possibly explains why Jungle had no interest in my problem at all.
So clubber, you're saying that if an aluminium bike has been ridden it could fail at any time and unless it's in warranty - tough? Have you thought about a career at Jungle? 
Bike Forum
Nomad frame cracked. Anyone ever had any luck with Jungle?
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Posted 9 months ago #
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I think to many people are nit picking little bits and are really missing the point at what the OP is trying to get across.
I actually agree with devs and would feel the same as he if in a similar situation.
The guy has a BROKEN frame, from a bit of digging it seems it could be a common issue on large frames.
He phones the UK importer to see if there is anything they can do or help him out. OK he's not the original owner but he did buy a Santa Cruz and the original owner could have bought a MK2 after only owning a MK1 for a short period of time so actually Santa Cruz COULD of got 2 sales due to dev being prepared to buy a second hand frame.
However, UK importer seems uninterested in helping him out and basically tells him to go away. A friend cracked the rear swing arm of his Heckler and got the same response, after over 2 months of waiting his new swing arm came and he paid full whack.
I am sure the OP would have been happy with 'OK your not the original owner, frame is out of warranty anyway, send us the broken one and we'll sort you a new one at a discount'.
I know I would be happy with that and would stick loyal to the brand then.
You often hear people buying only Turner frames or Nicolai, wonder if that has anything to do with customer service.
Posted 9 months ago # -
Had another think - said earlier that maybe we should be prepared for performance components to fail however... as said above Turner has a fabulous rep because of going above and beyond. They dont "have to" (tj does like his black and whites and "rules"
) but it might have been nice to. Selling Devs a new front end (if such a thing exists for an old frame) at cost is not costing them anything and might have resulted in some positive publicity. This would have been a thread about how great SC and their distributers are and read by 4 or 500 folk going away with a warm and fuzzy feeling about them burrowed away in their subconsious ready for their next bike purchase.
Posted 9 months ago # -
Shep I reckon that would crack too! As for your other link - get some time in n00b. The gonad isn't my only bike, that's the reason why it hasn't been ridden much over the last 3 years.
Posted 9 months ago # -
Shep I reckon that would crack too! As for your other link - get some time in n00b. The gonad isn't my only bike, that's the reason why it hasn't been ridden much over the last 3 years.
Posted 9 months ago # -
So clubber, you're saying that if an aluminium bike has been ridden it could fail at any time and unless it's in warranty - tough? Have you thought about a career at Jungle?
Basically, I'm afraid, yes with the added idiot clause that I don't expect a brand new frame ridden 10metres to break. As ever, it's a question of reasonable but if I bought a nearly new frame second hand and it broke, I'd be be annoyed but would have to accept that I should have bought new if I wanted to insure against that risk. I'd also hope that the distributor would be helpful and maybe offer a reduced price frame though wouldn't expect it - it's just that if they did it'd likely gain a potential future customer.
Posted 9 months ago # -
While I can see the point of view of people saying Jungle are unreasonable, it would be a very good will guesture of Jungle if they did sort out any sort of replacement frame. As it is, they decided not to. If you were the original owner then I can understand you being a bit miffed, but not as a second hand owner.
I think the best course of action would be to contact Santa Cruz directly. It's their product and they maybe willing to back it up. You are not a customer of Jungle.
I do however think the attitude that you should be a first owner is short sighted. You are much more likely to purchase a new bike if you know there is a stronger second-hand value. Although that's my opinion and Jungle obviously disagree and it's their business.
Posted 9 months ago # -
It would have been nice if they'd done something- a cost replacement maybe. That'd be a good gesture and excellent customer service, and gets them good will and good publicity.
But the fact is they've done absolutely nothing wrong, and complaining about it on the internet makes no sense.
Posted 9 months ago # -
Bad news about the frame. Hope you get something sorted out without too much hassle.
I too would have expected a little more help/dialogue from them?Posted 9 months ago # -
Have you considered a carbon nomad as a replacement?
Other than that, Specialized's replacement scheme is exemplary.
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my only interaction with Jungle is from a bike shop perspective and dealing with supply issues; their model of waiting for a crate to arrive into port without knowing what would be on it was not exactly 'best practice'Posted 9 months ago # -
Have you considered a carbon nomad as a replacement?
Yes. I would love one and haven't entirely ruled it out but I keep coming back to the Jungle attitude. I would be unable to accept the same attitude if my ridden 15 times in 3 years carbon frame broke and all they would say to me was - it's out of warranty we will not deal with you. Nicholai are winning so far but I would need to test one first.
Posted 9 months ago # -
I know you don't like my links Dev but click this
Not too far from jungle, (6 miles) so you can through your frame at em while your up here. top blocks and have a fair few Nicolai's in.
Posted 9 months ago # -
How about a Spesh Enduro as a replacement??
They dealt with an issue with my 2010 Stumpjumper FSR frame very quickly, and it was only a cosmetic problem; the lacquer was peeling from the frame after about 7 months ownership.
My LBS said I could wait a few months for a 2011 frame as there were no more 2010 alu frames in stock or for £50 I could upgrade to the carbon version with Brain shock. So that's what I did. Was back riding in under 2 weeks.Posted 9 months ago # -
stumpy01
I was going to get the Enduro when I bought the Nomad. Will deffo give them a look over and my LBS does them too so I'll get a test ride.
Posted 9 months ago # -
My Mk1 Nomad (large....) has had a pretty hard life on teh North Shore under it's previous owners (I just stroke it occasionally....) and shows no sign of the impacts mentioned in the MTBR thread quoted. Maybe the welder was having a good day.
Posted 9 months ago # -
Stop the press! I may just have to become the world's biggest SC fan again. Contact....wait out
Posted 9 months ago # -
Stop the press! I may just have to become the world's biggest SC fan again. Contact....wait out
Posted 9 months ago # -
Contact....wait out
Are you on drugs?
Posted 9 months ago # -
I had a quiet word with Rob Roskopp for him, there comes a point when someone whines so much you just want to shut them up.
Posted 9 months ago # -
Send sitrep.
Posted 9 months ago # -
It's second hand and well out of the warranty period, what do you expect
Posted 9 months ago # -
So what's the sitrep?
Posted 9 months ago # -
Whats the latest Devs?
Alternative frames for your slender build :Nicolai AM
Alpine 160
Patriot
Transition Covert
Intense Tracer 2Posted 9 months ago # -
Ex-hire Nicolai's seem like a similarly good buy...
Posted 9 months ago # -
It's perhaps worth noting that the well known about fault with this frame occurs as a direct result of repeatedly bottoming out the shock. So whilst the OP may have only used it sparingly he's either canned it whilst he was using it or the previous owner had fairly thrashed it. Just because the frame was aesthetically in good condition does not it hadn't been ridden hard.
But ignoring that I too am also intrigued to find out what the outcome has been.
Posted 9 months ago # -
In the car which I bought second hand, the drivers floor mat has worn through in one spot after just 225,000miles of light use.
Should I contact the manufacturer and expect the latest model as a replacement?
Posted 9 months ago # -
It would appear that I have been too critical of Jungle and SCUK. They sent me an email saying all that has been said before about original owners etc but then said that they prefer to see SC riders on their bikes rather than sitting around not riding. Sooooooo, they searched for a replacement front triangle for me, which has come from the USA. It's not the same colour, it's red but I'm getting it for crash replacement price. My stealth machine will now look like a funnel web but I'm quite liking the idea. I am publicly eating humble pie, and I don't mind doing so. SC _do_ stand by their products and their support has been very helpful. I will now be encouraged to look their way when it is time for a new bike, I'm actually quite liking the thought of a tall boy!
So it's a massive thank you to SCUK and to the likes of adrianmurray above - "yer maw"Posted 8 months ago #
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