I had a "customer" in the shop yesterday with half his canyon frame that he had bought on ebay and had resprayed himself.
He explained he now wanted to build it but didnt know what would fit and was asking what would work.
To cut a long story short after about 40 minutes he asked me to write everything down that we had discussed, I offered to just order it for him.
his response was er no, my mate is going to buy it for me.
at which point I felt a bit deflated and duly wrote out all the parts and spec we had discussed.
he then piped up that he would like to get some different cranks etc so I started going through the race face catalogue, only to be stopped mid sentence as he asked me to spell the parts we were discussing.
As he was literally keying it in to ebay.
maybe I am a bit jaded by this, I know he can go home and do all that, but this was a new low for me.
Is this the future, should I get a pc set up in the shop so people can not waste my time and just key in to ebay what they want.
However in a super busy day he was a one off.
I now expect the usual abuse about being a rip off and needing to give people service etc.