We recently completed a kitchen refit and (as expected) there are a few outstanding bits that we aren’t happy with. Nothing serious but they are enough for us to be withholding the final payment (just over £3,000).
The kitchen was completed a week or so before Christmas and the company emailed requesting a final payment which I told them I would do only on satisfactory completion. They asked for a snag list and asked when they could come to see us and complete.
We did all this (giving them several times to meet – both daytime, evenings and weekends so lots of flexibility) but that was two weeks ago and we’ve heard nothing else.
Am I entitled to give them any kind of ultimatum (ie, get it sorted by next week or we’ll get it done elsewhere and you won’t get any more money) or do we simply have to wait until they turn up?
I suspect that the problem is that the builder/fitter (who was a subby) will have been paid by the kitchen company and they can’t actually get him back now.