What recourse does a consumer have if a pair of forks do not produce anything close to the manufacturer’s claimed amount of travel?
They were purchased new in Dec 2010, waited for 2 months for teh new frame to arrive – fitted in March, went back to UK Distributor earlier this month as they were not getting full travel.
The UK distributor claims that they measured them to get 155mm travel but it’s hard to see how they did that without fitting them to a bike unless they have some kind of machine press.
They are coil forks with air assist. With zero air in they get 140mm max travel no matter how hard I wail on them – and I weigh 92Kgs so I can’t imagine I’m not able to get full travel out of them.
With the correct air setting for my weight they produce a maximum of 125mm travel. Whether 140mm or 125mm, neither is the manufacturer’s claimed 150mm travel.
When one spends £550 on a brand new pair of forks claimed to have a certain amount of travel and they don’t, it’s pretty disappointing to say the least.
What, if any, recourse do I have as a consumer?