So, made a secret shopper visit over the weekend. In no particular order...
+ friendly staff
+ clean, tidy, warm etc
+ Coffee/tea was good. A cheaper filter coffee, or bottomless cup option would be nice. Wasn't luck enough to sample the beer.
- nowhere to deposit tea bags. does that make sense?
+ food lovely, though dishes were a bit of a pain to eat from.
- THE DOOR, you know the score.
- decor is bland, dull and totally uninspiring. Sticking a few bikes on the wall isn't going to solve this. It really needs a branding/character injection. It could also really do with some soft features. Everything is hard, peoples ears are going to bleed when its full of people talking/shouting etc. One idea I had was to ask all the LBS for their old parts and cover the walls in old bit, ie have a whole wall of sprockets.
- blokes toilet window needs a blind. If there are people in the courtyard, it would be far to "public".
idea - Bike hooks in the courtyard, to hang bikes from + something to lock to. As close to the back of the courtyard would be sensible, less likely to get "inspection" from people passing by.
idea - tool kit / pump etc on deposit from the bar.
idea - hose to wash bike, maybe a step too far.
General point - bikers (and all sorts of punters) get up early and want breakfast and coffee. Open earlier, esp at the weekend, and offer some breakfast options.
Last but by no means least, if you want bikers you really really need CAKE!!