I use both VC and Secure Portal for a lot of what I do, most Tier1’s have outsourced partners dotted all over the world.
I’ve never found any issues nor problems with communication streams, occasionally I’ll encounter a language or terminology issue but it’s quite reasonable to ask if it can be recreated or clarified.. after all it’s a two way thing communicating. Nothing worse than interpreting some technical process to find its disjointed and makes no sense.
Invariably it’s easier to get the main points over in a ConfCall VC or Secure Portal then gain the detail from the presenter after the event, or pick up the references or articles they’ve provided.
Interviews have been conducted remotely, VC or Skype for offshore types and whilst it seems disjointed and distracted there are only a few key points that need clarification before you’ve made your mind up.. then follow up on a call before getting HR to process (or not)
I’ll agree that F2F is better for personality traits, but invariably the skills are key and personality second.. after all if they’re human they’ll have a personality you can work with if the core skills you seek are there.. if you can’t work with the personality or accept them for who they are then they’re better off not working with you and that’s your problem not theirs.
Feedback is tricky, often I forget to provide it and I kick myself regularly for that omission. The candidates often ask and I’d say it’s about 50/50 with that.. so if pressed I’ll provide something generic that is a true reflection, something more intimate if they’ve just missed out or nothing at all if they’ve not asked. In the main I’m time pressured so it’s tricky to balance it, but I would say not everyone cares about feedback so I’m just about happy not to provide.
The more remote we become the better some folk will need to become at online presentations, office environments I really enjoy for F2F and detailed meetings and getting the feel for the programme but as we move forward it’s the way of the world that we become remote.. over the last 7 or so years we’ve been encouraged to work from home 2 days a week and it works for a vast majority of employees and we’ve gotten used to it.