TF take orders online, and have a customer service number from 0800 to 1800 Monday to Friday. Not bad for a one man band! Hell, he even puts his mobile number on there! Top quality straps, too.
http://www.timefactors.com/ordering.htm
Ordering
Orders can be placed online or by letter (see below). Please confirm that the item you wish to order is available before placing your order and I will place a “hold” on the item for up to 7 days, pending receipt of payment. Orders will not be accepted for items which are not available for immediate delivery and if paying by credit card, your card will not be charged until your order is prepared for shipping.
All orders will be acknowledged by e-mail within 24 hours, confirming details of total cost including shipping. All orders will normally be shipped within 48 hours but in the event of any delay, you will be notified together with the reason for delay. If you find a delay to be unacceptable, you may cancel your order without penalty.