Recently there have been some threads about bad service in JeJames but i've just had some terrible service from another 'mail order specialist', Rutland cycling.......
Over 2 weeks ago i called to order a pair of mtb shoes in a size 44, and was told they were in stock and would be out to me in a day or 2, i was in no hurry so that was fine. A week later i received an email telling me the shoes were now in stock in my size 11??? i swiftly called them back to let them know there was a mistake and it was actually a 44 or uk10 i needed, they said that was fine and it should arrive the next day. 3 days later still nothing so i sent an email asking where my shoes were, no answer. called them up on monday 22nd(now 2 weeks since my original order) and i was told that parcelforce had them since Wednesday 17th and he didn't know why they hadn't be delivered - he called me back and said they would be definitely delivered in a day or 2. They turned up today and they were the wrong size, a 43! Now mistakes happen and i accept that but the delivery docket and the receipt suggested that they were not paid for and sent until monday 22nd so this guy had been lying to me all along. I'm a pretty easy going guy but this chap has really burned me with not only his lies but also smug way i was dealt by him, so much so i wrote an email to his boss and still no apology - now it looks like i'll have to send the bloody shoes back at my own expense! Needless to say i wont be using this lot again!
Rant over 
). I'd certainly use them in the future.
8)
