Picked up an XPS 15 back in about 2012 when they shifted from the bulky plastic cased ones with full HD and great audio to the slimmer metal cased MAC styles ones. Had a bit of a palaver with Dell as despite a handful of calls with Dell direct confirming spec etc they decided they has messed up the price at the last minute the morning it was being delivered. ie they had checked the order several times including price, built it in China, taken my money, shipped it via UPS and then the morning it was out for delivery they cancelled delivery and sent me an email saying they had made a mistake and if I wanted it then it would be several hundred £ more. Quite a bit of arguing with them and they were not budging, laptop was being held at the local UPS depot, they then messed up and instead of arranging for it to go back to them they released it for delivery.
By this time they had already refunded my credit card so I let them realise this and quickly signed for and started using my new laptop and waited for them to re-invoice me for the original amount.
Laptop turned out to be a mess. Wend to add a larger SSD and noticed that most of the screws in the base where too short to catch the threads in the aluminium case and most had some sort of glue holding them in. Lovely hull HD screen soon got loads of bits inbetween the LCd and the glass. Guy that came to fix it and replace the case/screws brought the wrong keyboard, brought a damaged screen and wiped my OS. 2nd guy was much better but the screen developed the same fault a couple of months later and then the DVD drive packed in.
Since upgrading to Windows 10 it now freezes every couple of minutes.
It has had a lot of use though and despite the keyboard being physically worn out it’s holding up okay. The battery still gets me >2hrs (could almost get 6 when it was new on battery saving mode).
I am considering a new XPS. Guy in work has a nice carbon fibre keyboard surround dell with a lovely touch screen though which is appealing if I can find out what model it is.