The way he handled it is the standard I’d expect from all of who us who are privileged to have rights of way, but I confess the thank you card was a lovely touch. I’m glad he got a successful resolution. I’ve been in a similar situation myself but in my instance I retreated and went back with my map another day to prove the RoW exists (I was not far from home).
These situations can and do arise because sometimes maps are wrong or are changed. I have 2 copies of OS24 that show a local trail to be a footpath in one and a bridle way on the other. It’s important that in these situations we don’t lose access for what may be little more than a mapping or signage error. Which reminds me I must check the definitive map…
Be patient and diplomatic with landowners; don’t be drawn into conflict. Thanks for posting