Just had a call from the mother in law asking to me to speak to someone that was on the phone to her. We all hang up and then the guy rings me.
He introduced himself and it turns out it's the Microsoft scam. I told him not to contact my MIL again and hung up.
On ringing back the MIL it turns out they've been on the phone for an hour and they've been doing things but she's not sure what. She only thought to ring me when he asked for payment and her credit card details.
So, I'm guessing he's installed some malicious software on her old XP laptop (which is slow and does throw the odd error which I why I think she believed him).
What should I be running? The usual ...
Spybot Search & Destroy
Windows Security Essentials
Thankfully she doesn't use much other than email and facebook (both passwords already changed by me here at work) but does use internet banking. I'm assume we're covered here due to the extra security required to log into those sites or should she be asking for new sign in details?