I love the way that
a)the renewal letter is worded as if they have done all the work for you already, no need to bother shopping around, and b)the salesperson on the phone when you cancel/change insurers always has some spiel about “wait, news just in, the picture is always changing etc etc and it just so happens that today we can beat our own renewal quote by a fat wedge of cash after all!!”
These are such crap lies, why even bother? Yet every year i get some version of this rather than ‘nice one for shopping around, lets see what we in the spirit of competition we can do you for for you.
Frankly, for an industry that has a fantastic database to check against ‘irregularities’ and (possibly rightly) hangs its customers out to dry for being less than honest, it is a bit sad the way insurance, (which you cannot choose not to have unless you don’t have a vehicle, and yet is provided in a fantastically free-market way) is sold to people using so many econmies of truth in the language that the brokers themselves seem allowed to use.
Of course this forum is not the place we will find serial renewal-quote-accepters or other forms of customer service mugs, but nevertheless these people are out there, and it grates a bit that something you ‘have to have’ (if we take motoring as a given not a luxury) is sold in such a way to so many relatively vulnerable people.