I've had a Motorola Razri on a 24 month contract with Orange since February 2013.
Just before I'd had the phone 12 months it slowed down and then shut down, when I switched it back on it got stuck in start up and became un-responsive.
Helpline and Orange shop couldn't get it working so sent it away for repair. Came back two weeks later working fine.
Then today it stopped working again - same problem.
Been back to the shop and they're saying that Motorola phones only come with 12 months warranty, so to get it working is going to cost me this time and it'll probably go wrong again anyway!!!!
Other options suggested to me were pay £160 to get out of my contract or buy another new phone.
I'm not happy with any of those options, surely a phone on a 24 month contract should be expected to continue to work for 24 months.
Am I being in reasonable and any advice to get me some satisfaction?