My wife and I renewed our Orange mobile phone contacts just over 2 weeks ago over the phone with their retentions people.
I agreed the deal with them and then they confirmed with my wife too. Now over 14 days later we have both received contract renewal letters. Instead of it saying 18 month contracts it now says 24!
I rang Orange back and they just say we signed up to 24 month contracts. We know we didn't, and asked them to find the tapes of the conversation. Apparently conversations are not recorded... So basically we have no proof. They are now saying we have to return the phones or accept 24 months.
Basically they are calling us liers, and want us to resolve their cock up.
What the hell can I do now to prove that we agreed a contract that they are now saying did not exist?