So – my 24 month phone contract with Orange ended at the end of Feb. When I rang up to cancel I ended up agreeing to a 12 month SIM only package for 8.50 per month. I was told the SIM would arrive within a week, and when it does to ring up/follow the instructions in the SIM Pack to activate it.
After a week, nothing arrives – I needed a phone (had managed a week, but needed a new connection for work). As I hadn’t received anything, nor signed anything and was under the impression that if the SIM did arrive I wouldn’t have to activate it – I went out and bought a new phone from a store on contract that was connected immediately.
I thought nothing more about it – until yesterday I got a Welcome to orange letter, detailing that I was now on a new 12 month contract (as of 5.3.13) at 15.50 a month.
Rang Orange and explained and told them I wanted to cancel the contract and they are trying to tell me I’ll have to buy myself out of it???
I’ve tried to argue with them but they seem pretty resolute.
Am I being unreasonable?