Thought I’d make sure I gave Merlin their due. I posted my Rebas back to them a week back as the seals had gone. Wasn’t expecting much from them as they were a bit over a year old and although I’d looked after them, seals are one of those things that most places will say are fair wear and tear.
Merlin said more or less the same. Then they gave me a price to fix them and post them back cheaper than I can get the seals for. Whilst I’d have loved to get them done free, I was half expecting them to tell me to sod off and give me the “80 quid posted to sort them out” line I’d got when I called various shops for a service. Bloke at the other end of the phone even promised they’d be with me in good time for the weekend.
Summary – their stuff is cheap, their customer service is good and they do actually give a crap about getting you riding again. Give them your money.
