Had an issue with my Marzocchi All Mountain SL. They went from 120 – 160mm adjustable travel to 80 – 120mm travel. I exchanged a few emails with Windwave and they agreed to check them out. Turns out the ATA cartridge has gone and Marzocchi don’t supply them any more. I was offered 25% of a set off new forks. I took issue with this and spoke to one of their mechanics who offered to try a fix. He’s done a sterling job and I’ve got the forks back – cheers Shaun, you are a gentleman.
However, aside from Windwave’s excellent mechanics, I have a little problem with a well respected manufacturer completely dropping support for an item after 3 years. Don’t get me wrong, I’ve used lots of Marzocchi forks and not really had any problems but I will be very hesitant about buying another set if when I get a problem I will be told “tough shit, we don’t support them any more. Bin them and we will offer 25% off a new pair.”
Am I being unreasonable in expecting a manufacturer to support something for a little longer than 3 years? Again, I’m not expecting perpetual warranty, obviously I expect to pay for spares. I’d just like them to be available.