I went to Bike Radar live excited to see the new Van Nicolas Ti456, I went and had a look on the Planet X stand and no one was available to talk to so I waited to later on the Sunday and came back.
When I went back I asked someone if they had brought the bike with them, they looked at me as if I was mad and said no.
I then asked if it was likely to go into production to which I didn’t get a response.
I know on-one/planet x don’t pride themselves on customer service and I don’t really want to be fawned over but I was seriously considering spending my cash with them. Now I will be buying a Singular.