Probably. But as I said way back up there, I would expect alot to depend on attitude.
Let Down by Specialized AGAIN!! Rubbish Paintwork. Need Alternative bike?
Spesh certainly do care about the quality of the finish. In early 2005 I bought a Spesh Roubaix carbon road bike. Two and a half years later i noticed the top lacquer had developed a few very small bubbles. I wasn't really bothered but was off work at the time so I phoned them. The response was "the paint finish is only warranted for 2 years, but it shouldn't happen so we'd like to have a look at it. Can you strip the frame and get it back to the place you bought it? For your trouble we'll give you a voucher (I think it was £20) for any Spesh product".
I did this fully expecting to get the frame back with a note saying it was superficial.
Two days later the LBS phoned saying "your new frame has arrived". And it was the next model up in the range as well.
Six years on the, "new" frame is still perfect...
I'd buy Spesh MTB's happily based on this experience, but they only make them now with silly sized wheels...
Had a phone call today and they said they would knock off £150 on the bike.
In Mass product its very likely that more than one frame would have paint issues. It affects ALL manufactures.
So to have 2 identical frames with the same defect isn't out of the ordinary. They would have been made in the same batch.
I think the shop did the right thing if i'm honest.
Replace 1st one with defect with a 2nd. Customer turns up 2nd has same defect. Offer a discount/free products if the customer wants it. Customer may want to ride it the next day and be happy with the extra goods/discount.
If nobody ever accepted dodgy paintwork, and they all went back and were unsellable, they would soon sort out their paintwork process and not send out anything that wasn't right.
Same goes for any defect.
that's a fair point, but 100% perfect production is nearly impossible even to bespoke manufactures.
If the factory misses the defect it won't be noticed till it gets to the shop and the box is opened. Often this happens when the customer is in store.
that's a fair point, but 100% perfect production is nearly impossible even to bespoke manufactures..
Fair enough, I probably should have said
"Same goes for any significant defect"
Like a big paint run on the top of the top tube, or similar equivalent.
My cube 29er has a slight defect on the paint stenciling. I would prefer it to neater but forgot all about it until I read this thread. It does annoy me when components/parts don't work. As long as it is fixed quickly and trouble free thats what counts. It becomes very annoying if they fanny about making up excuses.
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