I ordered some paving slabs for my patio and when the crate turned up it had collapsed and some of the slabs were broken.
I photographed the damage, emailed them immediately and recorded on the delivery note the damage.
I'm no lawyer, but am fairly sure goods have to be delivered intact regardless.
I emailed and asked for a refund on the damaged goods. They have come back and said:
Our website specifies that a limited number of damages should be expected in any batch of stone. Unfortunately we are unable to organise a refund for a limited number of damages. Any order should included 10% extra for waste, cuts and damages.
Now I want to respond in a fairly stern but correct manner. What is the legal stance here? Can anyone shed some light on consumer rights and give me some legal blurb to fire back?
Ta