Absolute best bit of LBS customer service I had was this (this really is no joke)
Mate and I drive close to an hour to a well known trail centre for a hard earned blast.
Mate realises in the carpark that his bike will not work correctly (is a numpty, becasue he made a ham fisted repair attempt the day before the ride) Annoying because the part needed to get the bike up and running is less than a quid is available nearly everywhere, and can be fitted in the car park by us in seconds. Knowing it is a Sunday and nearby LBS will not be open, we dejectly get back in the car for a long drive home, without having the ride we were looking forward to.
But wait...the local bike shop in the village is open...What a stroke of luck....And look the door is open, and there is the shop owner in the shop...Way hay we will get to ride after all..
The following conversation occurs after we go in the shop, where the shop owner is in there with the door open cutting up cardboard boxes.
US "Hi, I dont suppose you could help me please, Do you have a ----- so that me and my mate here can go back up to the trail and get riding"
Shop "Yep, I have one of those, its in this little plastic drawer, about 6 inches from my right hand" (Ok he didnt say that last bit)
Shop "The thing is its a Sunday, and despite the fact that I am here, with the part you so need in front of me, and your not asking me to fit it or anything and only is a few pence, I cant help you, because I am not officially open, I am just the tidying the shop"
US "Sorry to disturb you then, we really are, we just saw the shop open, and it will save our whole Sunday ride, doesnt matter if you dont want to open the till, here just have a fiver for an item that costs about 20 pence, and our thanks for saving our ride today as we've driven an hour to ride the trail"
Shop "Look lads if I help you out, then I'll end up having to help everyone out, sorry cant help you come back on Monday, and I will reach in here and get this 20 pence part that I have in my little tray and you can buy it then"
US" obviously we cant do that, we live an hour away, and by just taking our money and helping us out, we can still ride, and if it want we absolutely wont tell a soul that your shop is open"
Shop "Sorry lads that's not the point, I cant help you"
He then ushered us out and locked the door with him in there.