I’ve worked in 4 separate lbs for a total of 10 years in the last 25. I’ve just started working in a “chain” and thought I’d share my experience relating to this debate.
Previously I’d been a chain hater, but I have to say the folk I work with are as knowledgable and motivated (if not more) than many of those I’ve worked with previously. It’s a well managed and positive team, I think the customers get just as good service, and better value on products.
Our customers seem more like regular people who ride than “enthusiasts” and I wonder if it’s just cool among enthusiasts to hate chains. It seems a little hypocritical to me though, I mean how many of these people never[/i] shop in supermarkets?
As an aside, employee benefits are better & the boss isn’t grumpy & unmotivated!