Whatever the reason for the ‘mixup’ in this instance, clear communication from the LBS appears to have been a factor.
a question for the LBS owners / staff on here- have you ever ‘invented’ the need for a spare part as a way of buying time against an over-optimistic turnaround or pushy customer?
I can recall overhearing a conversation at a certain very trendy london road/hipster-centric shop, (staffed by 70%tools 30%decent types) where customer rocks up asking for his campag rear wheel they were due to have fixed by last friday.
Customer goes off browsing clothes as till staff is calling workshop downstairs saying something like “what? you aint looked at it yet? eh? ok i’ll tell him”
then to customer- “yes sorry sir, we are waiting for a part – needs to be fed-exed in from italy – a er, spoke, should be here by tomorrow.”
customer looks a little confused and says “ok, i thought it was just the hub that needed sorting”…
never used that workshop!