I have stopped using them after the truly terrible service the last time I tried. Went in with a bike on my shoulder, “could you order me a new mech hanger for this mate?” Said he’d call when it was in stock, 5-10 days.
Went back 2 weeks later, the guy originally claimed it wasn’t him that ordered it, and there was no way to know if it had in fact been ordered. Then he recognised me, “you had the broken bike with you, right?”
Turns out he hadn’t bothered to order it after all. Couldn’t be arsed I guess, but meaning I was 2 weeks without a bike waiting for them.
So that’s it, never again. Do they not know what service is?
On the plus side, Deraileurhanger.com, excellent.
Alex