yoda – Just out of interest, what was the terrible customer service you experienced?
Dropped two bikes off with Ed for the full service and mentioned a horrid creaking noise from the BB area. asked if we could collect in 2 weeks due to working nights and living in Sheffield. "not a problem" they said.
went back 2 weeks later to find Ed had gone snowboarding and not told anyone anything about our bikes so they'd just been sat there untouched all this time. explained everything again to the Saturday boy who said to come back in a week.
3 weeks after we originally dropped them off went to collect them. bikes have been serviced but suspension hadn't been touched (which is supposed to be part of their service), parts replaced included a cassette which was less than 2 months old (but not the chain) and brake blocks that had lots of life in them plus a few other things adding over £70 to the cost despite their claim that "One thing you will find with our servicing is that we will not just go ahead and fit a bunch of replacement parts for no reason – we will always contact and advise you prior to replacing any components as we don't want you to get a shock when you pick the bike up" they also told me they had changed the angle of my bars to make them comfier… how would they know what is comfy to me? also said they had cured the creaking BB.
got home, rode the bike about a week later, put the bars back at a good angle and the creaking persists. about a week later I find a 15mm crack in the frame behind the BB. so all in all £140 quid down the pan and a resolution to never go there ever again.
we tried Hike, Bike and ride in Hathersage after that, they took 3 weeks to replace a BB because they didn't have it in stock and when we got the bike back the whole frame was covered in copper slip hand prints.
The bike tree however have been nothing but super friendly and really helpful when ever i've used them.
