Crap quality image, but you get the idea.
This is the aftermath of my mech hanger snapping whilst climbing. Along with new skewer, rear mech, spokes/wheel true, brake pads (disappeared as wheel came out) and new hanger. A costly mishap considering I’ve never crashed the bike, and always kept it nicely tuned. So Planet X’s response is ‘it’ll be fine, new hanger and you’ll be reet”
At first I thought it was just the lacquer that had cracked but the narrow diameter section of the drop out has definitely got a 10mm crack. At PX’s request I’ve taken it to 2 reputable bike shops both of which said ”yup, that’s a crack/warranty job”, so am a bit pissed to hear PX’s reply. So over to the experts….flame away etc
Well I suppose the only way to go forward is to get the frame to them. It’s one thing looking a pic but like you have said, 2 independent bike shops think it’s a crack so once it’s in front of them you would hope they change their assessment.
I have no idea of the age of the frame or if it is still covered by warranty, or if you are the original owner. All of which could influence their response.
Frame is 11months old. Owned from new, never crashed. I’ve also sent them a photo of the snapped hanger-sheared through the bolt eye with absolutely no distortion i.e its fairly obvious it didn’t have a lateral impact
Posted 8 years ago
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