On the subject of ill-conceived but vehemently enforced policies,
A few years ago now, I went down to Tesco’s at some silly hour, about 1am I think, to get some emergency supplies. Included in my haul was a pack of alcohol-free Beck’s. I knew that they couldn’t sell alcohol after a given time because of licencing laws, but figured I should be alright as it wasn’t actually alcoholic.
To cut a boring story short, I got to the checkout and the cashier woman said, “sorry, can’t sell alcohol”. I pointed out that it wasn’t, and she agreed and scanned it. The till rejected it. I protested. The cashier dragged her supervisor into the fray.
The supervisor told me that, even though it was alcohol-free, there would actually be traces of alcohol in the beer and that’s why they couldn’t sell it to me. I pointed out the tub of “vodka and chilli” pasta sauce that they’d already processed and offered to go and get a few bottles of shandy down for her to try and scan, to which she replied, “I’ll get the manager for you if you like?”
I declined, and left the not-beer behind. I presumed it was just a barcoding error – it was shelved in the ‘beer’ aisle, therefore it comes with all the “check age” baggage. In which case, there’s bog all that the manager can do about it, so I didn’t see much point. I’m sure he’s got better things to do at 1am like counting the sprinkles on the donuts or something.
Both the cashier and the supervisor were very nice about the whole thing, and were pretty much on my side. The whole thing was intriguing for them and for me, and I was of a “hmm, that’s odd” stance rather than an angry customer “that’s just not bloody good enough” mindset.
I took the address of their Customer Services department, somewhere up in Glasgow IIRC, to whom I planned to write and invite comment. Not in a complaining way, just curious as to whether it was an oversight of intentional, and what exactly their reasoning was. Of course, apathy promptly set in and I never got around to it.
Sorry, I’ve no amazing punchline to this, just thought I’d share.