Rang to chase up a claim what has been with them for 6 weeks. Was told two weeks ago it would be sorted by end of that week, it wasn’t
Guy I spoke to today admitted it wasn’t even with an assessor two weeks ago!
I was annoyed but not shouty or obnoxious.
As call ended, I was on speaker on mobile, he obviously thought I’d gone and said, “what a ******* ******f”
Rang straight back. Manager going to ring me on Monday as none in on weekend.
What a great company!

(Reposted, this time swear words deleted)

I’ve also moved it to the chat forum for you. 😀

Is this a game of hang man now?

I’ll go first – “A” ??

Drac – Moderator
I’ve also moved it to the chat forum for you.

Ha ha! Thanks!
I wasn’t trying to get round swear filter just thought that was the best way to write it without actually writing it.
Noted for future posts!

As before….. there will be a manager there, they won’t have the place open without managers/team leaders, so don’t get your hopes up about the call back. More likely they didn’t want to grass on one of their own

Said they would listen to call back. If it speeds up my claim I’ll be happy!
If I hadn’t my mobile on speaker I wouldn’t have even heard as I would have took phone away from ear to hang up.

Ask for the call recording under an FOI request.

And then post it on here so we can judge for ourselves.

Ha ha! Thanks!
I wasn’t trying to get round swear filter just thought that was the best way to write it without actually writing it.
Noted for future posts!

Cheers.

One of the main benefits about saving in an a/c rather than buying pet insurance is not needing to deal with an insurance company. Pay their wages then get called a ****** on the phone? Bargain?

The other benefit of saving the money is that the government doesn’t cream off 10% of your premiums (12% from June).

I can see an IT glitch over the weekend erasing all call logs.

Jamie – Member
I can see an IT glitch over the weekend erasing all call logs.

POSTED 6 MINUTES AGO # REPORT-POST

That’s what I thought or they’ve got two days to edit it before a manger gets to it, if not there already…..

You’ve been called worse.

I did exactly that one time when I worked for the bank 😆 Just brassed it out though and totally got away with it- I think it helped that the customer knew perfectly well he was a ****** ********.

The other benefit of saving the money is that the government doesn’t cream off 10% of your premiums (12% from June).

But they will cream off 20% VAT instead when you pay the vet 😉

Rorschach – Member
You’ve been called worse.

POSTED 5 MINUTES AGO # REPORT-POST

I have yes but they proberly had the sense to hang up first!

I complained to Hoover once.
The manager it ended up with forwarded it to one of minions, & somehow included me. 🙂
“See if you can pacify this Web Whinger… ” being his message.
My Mrs thought it was hilarious.
Actually I did too. 😆

Were you really that bothered to report him?

Do you care what some call centre kid thinks of you?

Are you hoping he gets the sack?

#snowflake

gobuchul – Member
Were you really that bothered to report him?

Do you care what some call centre kid thinks of you?

Are you hoping he gets the sack?

#snowflake

Yes I could be bothered, how do you know he was a kid? No I don’t want him to get the sack but a bit training wouldn’t go a miss.

I.e. Turn your headset off before insulting customers….

Were you really that bothered to report him?

Do you care what some call centre kid thinks of you?

Are you hoping he gets the sack?

#snowflake

Here we go. It’s the ‘I’d have let the guy **** on my doorstep and have his way with the wife, so what’s YOUR problem’ guy.

Your clearly upset but I’m sure you’ll feel much better once you’ve got him sacked.

dirtydog – Member
I’m sure you’ll feel much better once he got himself sacked.

FTFY

Just googled #snowflake, missed that one by about 3 decades!

Your wrong, unlikely it would have gone any further had you not reported it

dirtydog – Member
Your wrong, unlikely it would have gone any further had you not reported it

Ok it’s my fault 🙄

Of course it wouldn’t have gone any further if he hadn’t reported it, that’s surely the point of reporting it!! 🙄

I definitely think the op’s right reporting it, guy needs a bollocking.

Got to be honest for me it’d totally depend on whether I felt it was deserved 😆 But it’s the sort of thing that you think “that’s annoying, I’d like that guy to get bollocked” but could end up really escalating, people do lose their jobs over stuff like this- it could easily be gross misconduct especially in the shittier of callcentres.

If you’re OK with that then have at it- I won’t tell you you’re wrong, just, bear in mind that you don’t control how far it goes once the genie’s out of the bottle.

guy needs a bollocking.

Really what for?

Have you ever called clients/colleagues/the boss names that you couldn’t repeat to their face?

The bloke has just had an earful off a client/customer that probably was nothing to do with him directly. He probably does think the OP is a !! !!! or worse. If it had upset me, I would of called back and asked to speak to the last person he dealt with and told him what I thought of being called a name.

Not worth getting someone the sack for.

It’s not really personal and it doesn’t really matter.

I don’t think it was deserved. i didn’t insult him or belittle him.
He might think I am a ******, his opinion, but if I called someone I’d expect there to be a response.
I can think of a few excuses I would use to get out of it so no doubt he will too. But hopefully he won’t do it again.

ads678 – Member

Of course it wouldn’t have gone any further if he hadn’t reported it, that’s surely the point of reporting it!!

I definitely think the op’s right reporting it, guy needs a bollocking.

because OP edited my post to read

I’m sure you’ll feel much better once he got himself sacked.

OP believes he got himself sacked.

bensales – Member
Ask for the call recording under an FOI request.

FOI is only for public sector companies.

<end of post>

Silly ********** **************

dirtydog – Member
ads678 – Member
Of course it wouldn’t have gone any further if he hadn’t reported it, that’s surely the point of reporting it!!

I definitely think the op’s right reporting it, guy needs a bollocking.
because OP edited my post to read

I’m sure you’ll feel much better once he got himself sacked.
OP believes he got himself sacked.

POSTED 6 MINUTES AGO # REPORT-POST

He hasn’t been sacked

If a tree falls in a forest and no one is around to hear it, does it make a sound?

If a call centre worker calls someone a ********** ************** and the microphone is muted, is he still a ********** **************?

It’ll be a Subject Access Request if you do want a copy of the data, not an FOI, and they’ll probably charge you a tenner.

I’m still trying to work out what they called you.

First word you need two people for, second word you can do alone….

One of the main benefits about saving in an a/c rather than buying pet insurance is not needing to deal with an insurance company. Pay their wages then get called a ****** on the phone? Bargain

Doesn’t really work when after 3 months of saving £20 your dog needs a £2k op, that’s kind of the point of insurance…

It’s not really personal and it doesn’t really matter.

This, I would have found it funny 😆

He hasn’t been sacked

Apologies, was badly worded, should have read “OP believes if he gets sacked it will be his own fault”

Not that it changes anything.