Have Estate Agents started working in recruitment?
WTAF is a “Knowledge Manager”?
Delivering the knowledge management strategy to ensure this provide clear benefits to customers and to the business
Develop a culture where knowledge management is clearly understand and valued within the customer operations team
Leading the creation of knowledge content to improve customer experiences to ensure first class customer service
Develop and build a team of professionals, ensuring they are performing, developing and growing
Identifying the needs of internal and external stakeholders
Working with third party partners to set up and deliver effective knowledge management service for the business – knowledge launch, rollout plan and content management approach
Key Experience Required:
Excellent experience in leading and delivering on change or knowledge management strategies
Excellent written and verbal communication skills
Ability to lead projects that involve multiple stakeholders
Focus on delivering on results and have a high attention to detail
Ability to build relationships
Previous experience of building and leading a team