A couple of weeks ago my 2008 Recon 351 Solo Airs forks suffered (in my lay terms) a catastrophic failure.

I bought them from JE James in October 2009.

Contacted their customer service/returns team and sent them back.

This morning I receive a brand new pair of 2010 Recon Race Solo Air (120mm) 😯

This cannot be scoffed at for customer service.

Whilst comms were not great – every time I spoke with someone there they new what was going on etc. Perhaps it was just me being eager.

All credit to the folk at JE James – Thank you chaps and chappettes.

I will definitely be using you again.

I should bloody hope so, if my forks were only 8 months old and ****ed up i'd want a new pair too.

Nowt but great service in the last year or so from the lads at JEjames and on there net ordering

LHS – Member

I should bloody hope so, if my forks were only 8 months old and ****ed up i'd want a new pair too.

There could have been many outcomes from this but the JE James chaps did a fine job.