Quite unbelievable and seriously not impressed.
Now I know its a mountain bike, and I am not too precious, the odd scratch, dent or dink is to be expected but SERIOUSLY....
I haven't experienced this with a mucky nutz or a RRP
Am I being unreasonable with this????
full email and response below:
We are sorry that you are upset regarding the damage to your forks, in truth this is an inevitable result when attaching anything to an MTB frame that gets covered in fine grit and water and then shake the whole thing by riding down bumpy trails. You will get the same result with all the leading anti spray systems including RRP, mucky nutz etc, I know this because I have used them myself and it damaged my paintwork it is a normal result especially if the item is very slightly loose.
The only way you can reduce this scuffing is by using some form of protective tape at the contact points and keeping the hugger held as firmly as possible with the velcro or zip ties to minimise the chaffing effect.
We see this as a normal and expected result of use and would not accept any liability.
On 5 August 2014 10:37,... wrote:
Hi, after speaking to one of your guys at the Fort William DH world cup, I bought a mudhugger front guard.
We have been lucky with the weather recently, but last week was my first wet day, and had a day DH riding in the rain.
I came away happy with the performance, keeping most of the mud and water out of my eyes, however when I removed the guard to clean the bike, I noticed a large amount of damage to the fork clearly caused by your guard!
Pictures of the damage to the fork, and the guard that should illustrate it can be found on the following flickr link. I have taken a lot of photos to try to help show the damage as best as possible, hence the link, but include a few in the email.
Obviously I am really upset that a product that should protect my forks has caused this damage, I liked the idea of this over a RRP guard, as I thought it would help keep the worst muck of the seals.
I hope that there is something that you can do about this?