Troutie is a carpet fitter by trade, the lights were only a hobby that grew and grew to what it is today, Like you all know he will get round to answering your emails, repairs & orders. But work comes first at the moment.
hobby or not he was selling them as a ‘business’ with a webshop etc
i dunno i just think its a bit pants TBH, ive got a mate in a similar boat, and hes quite relaxed about it not having had an answer for a few weeks, i’d certainly not be relaxed about it thats for sure
you pay your money etc, and im not slagging him off, he obviously for whatever reason needs to work (as well as the lights) like everyone else, but i’d at least expect the level of service i received when i bought the thing